Special terms appear in the Glossary. The first time one of these terms occurs in a major section, it appears underlined and the definition is available in a mouse-over box. (These definitions also appear as lettered footnotes.)
All citations to which the case study refers are listed in the References.
Technical asides are indicated by a numbered footnote marker and available to the reader in a mouse-over box. (These asides also can be found in the Endnotes.)
Lengthy quotes from participants that illustrate a point often are available in mouse-over boxes (also as lettered footnotes), for the benefit of the reader who prefers to read the participants' own words.
Various topics introduced in the study are developed at greater length in Discussions (specified by number) to which the reader is referred at relevant points.
The reader is referred at relevant points to various other Resources (specified by letter). Among these is a short description of the Methods Used to Produce this Case (Resource G).
Of note for users of the web version: Clicking the "previous page" button will take you to the previous linear section of the case study, not necessarily to the page which you lasted visited. Clicking the "back" button of your web browser will return you to the section last visited.
We use pseudonyms for the students who appear in the quoted material. To help avoid confusion, the researchers are identified as "interviewer" the first time their voice appears an interview segment. Lengthier quotes appear in italics.
The instructors and administrators who are identified in the case study read the document and gave us permission to use the quotes we attribute to them. These Joliet readers also affirmed that this case study conveys the essence of what they were doing in the fall of 1999.
