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A new elementary school principal comes on board to discover that the school's core instructional practices are organized around average white children. Children who learn differently are pushed to the margins of the instructional program. The principal and staff rethink their curriculum and instruction to support students in heterogeneous environments. Integrated Service Delivery (ISD) was designed and implemented to create and maintain the conditions in which all children learn more effectively. Richard Halverson and Yeonjai Rah tell the story: http://work.wcer.wisc.edu/dssl/.